Pro:Centric Support

    Managed LG Pro:Centric Support (MPS) provides lodging, event planning, theme parks, transportation, and cruise lines with customer-focused LG Pro:Centric resources and support. We have friendly, knowledgeable staff that understand the hospitality technical environment and work with you to meet your business needs.

    Realize the full value of your cable infrastructure. Our world-class team delivers consistent, integrated technical support for better operational and business results.

    Remote Support

    We support different clients in all geographical locations. We use a secure online VPN to tunnel to your Pro:Centric Server, and can provide quick solutions to all of your requests.

    On-Site Support

    In the event that remote access has not been setup or becomes unavailable, we can travel to your facility and support you locally and get your Pro:Centric Server online.

    Backups

    Our server backup services provides a fully managed backup service, removing the backup operations headaches so you can focus on core projects instead of backup chores.

    Up-time Monitoring

    The importance of having and maintaining a constant and reliable Pro:Centric server can, therefore, never be underestimated. Your Pro:Centric server up time is essential.

    Video Conversion

    We can take your in-house modulated video channels and convert them to Pro:Centric compatible video files and broadcast up to 21 in house channels, bypassing additional hardware needs and expenses.

    Updates

    Your LG Pro:Centric server updates need to be manually installed occasionally. We take care of this for you, adding new features, Channel icons and newly released TV models.

    Training

    We provide Pro:Centric server training for your maintenance and marketing teams to configure and upload new billboards, change portal text, and modify video playlists.

    Security

    Making your server function correctly without addressing the security needs of your infrastructure could have devastating consequences to your Pro:Centric Server down the line.

    Disaster Recovery

    In the event of a full Pro:Centric server failure we can provide advanced server replacement, re-licensing, and backup restoration to get you back up and running quickly.